“Be tough on the issues (problems), while being gentle
on the people (the real solution to the issues and problems)”

This program provides an easy to use structure that allows you and your team to focus and be tough on the issues (problems), while being gentle on the people (the real solution to the issues and problems). Really move from conflict, criticism, and fault finding to partnership with your team. You will be astonished at the improvements in what you really care about results.